office policies

Cancellation policy

Please help us keep the office running smoothly and efficiently. We make every effort to stay on schedule for your benefit and convenience. In return, we respectfully ask patients to fulfill scheduled appointments and be prompt. Our standard office policy regarding appointments is as follows:

As a courtesy, we attempt to remind patients by telephone three business days prior to an appointment and by text and email 2 days before an appointment. If we are unable to contact you, your appointment card will serve as the confirmation of your appointment and implies you are obligated to be present. That time has been reserved especially for you.

If you need to change your appointment, please contact the office at least 2 business days prior to the appointment scheduled. This will alleviate any late charge that will normally incur.

We understand that there are certain circumstances that prohibit you from doing this. Exceptions to this rule can be determined on an individual basis according to circumstances.

Insurance policy

Thank you for taking the time to educate yourself on your particular insurance plan benefits. It is important that you understand your benefits and our office policy.

Dental insurance companies do not intend for their plans to cover all expenses. Their plans serve only as an aid toward acquiring better care.

The amount your plan pays is determined by how much you or your employer paid for the plan. The less that is paid for the insurance, the less you benefit. Insurance benefit packages vary from company to company and we will gladly assist you with your insurance carrier before treatment.

Please understand that NOT ALL procedures are a covered benefit for your plan. We will make every effort to know what your plan covers prior to the beginning of treatment, but ultimately it is your responsibility to know what is covered under your plan.

We require your application deductible plus your out-of-pocket costs at time of service.

Some insurance tell their clients that "fees are above the usual and customary fees" rather than saying that their insurance benefits are too low. In our office, we do not view our patients as "usual and customary", but as quality people who expect quality dentistry. Remember, your insurance benefit is limited by what your employer pays for the plan.

billing policy

We process all patient accounts through First Pacific Corporation, which states the following explanation of late and finance charges.

Late charge: If your minimum payment is not received by the due date, you may be assessed a late payment charge. The amount of the late payment charge to be assessed is the maximum amount authorized under the laws of the state of your domicile. In most states the charge will be $5 or 5% of the past due minimum payment, whichever is greater with a maximum of $20.

Finance charge: The periodic finance rate is 1.25% monthly wit a minimum of $1 being imposed.